Terms & Conditions

OBSERVE: All key terms must be defined to avoid ambiguity in legal interpretation.

• Operator: Refers to the licensed entity responsible for the operation of 888-casino-new-zealand via 888-nz.com, specifically Virtual Digital Services Limited (MGA/CRP/543/2018) and 888 UK Limited (License 39028).
• User/Player: Any individual accessing or utilizing the services of 888-casino-new-zealand through 888-nz.com.
• Bet: A monetary stake placed by a User on a game or event offered on the platform, subject to acceptance by the Operator.
• Bonus: Promotional credits or offers granted to Users, governed by specific terms outlined in the Bonus Terms section.
• Wager: The act of placing a Bet or the total amount staked by the User.
• Account: The personal online profile registered by a User to access 888-casino-new-zealand services.
• Promotion: Any marketing or incentive campaign offered to Users, including but not limited to Bonuses and Free Spins.
• KYC (Know Your Customer): The process of verifying the identity, age, and residency status of Users for regulatory compliance.
• Responsible Gambling: Policies and tools to promote safe gaming and minimize gambling-related harm.

EXPAND: Definitions are cross-referenced throughout the Terms to ensure clarity and consistency.

REFLECT: All capitalized terms used herein shall have the meanings ascribed above unless otherwise specified.

Account Registration

OBSERVE: NZ law requires all Users to be 18+ and mandates identity verification for gambling activities.

1. Eligibility: Only individuals aged 18 years or older, residing in New Zealand and not subject to gambling exclusion (self-imposed or regulatory), may register for an Account on 888-nz.com.
2. Registration Process:
   • Users must complete the online registration form, providing accurate and current personal details.
   • Email verification is mandatory. Users will receive an email with a confirmation link to activate their Account.
   • KYC documents (such as government-issued ID, proof of address, and, where required, source of funds) must be submitted upon request and prior to deposits or withdrawals.
3. User Obligations:
   • Users are responsible for maintaining the confidentiality of their login credentials and must notify the Operator of any unauthorized access or security breaches.
   • All information provided must be truthful and kept up to date. Failure to do so may result in Account suspension or closure.
4. Regional Compliance Note: The Operator reserves the right to verify age and identity at any stage and to refuse, suspend, or terminate Accounts that do not meet NZ legal or regulatory requirements.

Betting & Gameplay Rules

OBSERVE: Clear rules are required for fair play and dispute prevention in NZ's regulated market.

• Placing Bets: Bets can be placed on eligible games after logging into a verified Account. Minimum and maximum bet sizes are specified within each game interface and may vary by game type.
• Bet Modification & Cancellation: Once a Bet is confirmed and accepted by the Operator, it cannot be modified or cancelled by the User, except in cases of technical error or system malfunction as determined by the Operator.
• Conduct in Live Casino & Chat:
  • Insults, offensive language, harassment, or any form of abuse in chats or live dealer games is strictly prohibited.
  • Fraudulent activity, collusion, or attempts to manipulate game outcomes will result in immediate Account suspension and possible legal action.
• Regional Compliance Note: All games operate under the oversight of the Malta Gaming Authority and are subject to independent audit (e.g., eCOGRA) for fairness.

Bonus Terms

OBSERVE: NZ regulations and industry standards require transparency and clarity in promotional terms.

1. Bonus Activation:
   • Bonuses are credited only after Users fulfil specified qualifying actions (e.g., making a minimum deposit or entering a promo code) as detailed in each promotion's terms on 888-nz.com.
   • Bonuses are personal, non-transferable, and subject to verification checks.
2. Wagering Requirements:
   • Users must wager the bonus amount a specified number of times (as indicated in each offer) before withdrawal of bonus funds or associated winnings is permitted.
   • The timeframe for meeting wagering requirements is defined in each promotion and does not exceed 60 days from bonus activation (unless otherwise stated).
3. Prohibited Games & Actions:
   • Certain games (table games, progressive jackpots, etc.) may be excluded from bonus wagering as detailed in the Bonus Policy (see Bonus Policy).
   • Using multiple Accounts or engaging in bonus abuse is strictly prohibited and results in forfeiture.
4. Combining Promotions: Unless explicitly allowed, bonuses cannot be combined or used in conjunction with other promotions.
5. Regional Compliance Note: All promotional offers are subject to the Operator's discretion, NZ advertising standards, and may be amended or withdrawn with appropriate notice.

Payments & Withdrawals

OBSERVE: NZ law and industry best practices require full transparency on payment methods, limits, fees, and anti-money laundering controls.

1. Deposit Methods: Users may fund their Accounts via authorized payment methods, including credit/debit cards, e-wallets, and, where available and compliant, cryptocurrencies. The Operator reserves the right to amend available methods at any time.
2. Withdrawal Methods: Withdrawals are processed to the original deposit method where possible. Alternate arrangements may require additional verification.
3. Limits & Fees:
   • Minimum and maximum deposit/withdrawal amounts are specified on the payments page of 888-nz.com and are subject to change.
   • No fees are charged by the Operator for standard transactions; however, Users are responsible for third-party or banking fees.
4. Processing Times:
   • Deposits are generally processed instantly, while withdrawals may take up to 5 business days, subject to KYC and anti-fraud checks.
5. Refunds: Bets and bonuses are non-refundable unless an error or technical fault occurs, in which case the Operator will seek to resolve the issue promptly and may refund affected transactions at its sole discretion.
6. Regional Compliance Note: All transactions are monitored for anti-money laundering compliance in line with NZ and Maltese regulations. Suspicious activity will be reported to relevant authorities.

Limitation of Liability

OBSERVE: Legal risk management requires explicit clauses limiting the Operator's liability and outlining user recourse.

1. Operator Obligations:
   • The Operator undertakes to provide fair, transparent, and reliable gaming services, ensuring all outcomes are determined by certified random number generators or live dealer mechanisms.
   • Results published by 888-nz.com are final and binding unless manifest error is proven.
2. Exclusions of Liability:
   • The Operator is not liable for losses arising from technical failures, network interruptions, system errors, or force majeure events beyond its reasonable control.
   • No warranty is given regarding the uninterrupted availability or error-free operation of the website or games.
3. Maximum Compensation: In no event shall the Operator's liability exceed the amount of the relevant Bet or the User's net winnings for the affected transaction, whichever is lower.
4. Regional Compliance Note: These limitations do not affect statutory rights under NZ consumer law and are subject to legal review for compliance with New Zealand's Gambling Act 2003 and related regulations.

Intellectual Property Rights

OBSERVE: Proper IP rights notices are required to protect the Operator's assets and prevent unauthorized use.

• Copyright: All content, software, graphics, logos, and materials on 888-nz.com are owned by or licensed to the Operator and protected by international copyright laws.
• Prohibition on Use: Users may not copy, reproduce, distribute, transmit, or create derivative works from any material on 888-nz.com without prior written consent from the Operator.
• Regional Compliance Note: Any unauthorized use of intellectual property will be prosecuted to the fullest extent permitted by law.

Privacy & Data Protection

OBSERVE: NZ's Privacy Act 2020 and EU GDPR (for Malta operations) require clear data handling disclosures.

• All personal information is processed in accordance with the 888-nz.com Privacy Policy.
• Data is collected solely for legitimate operational, regulatory, and responsible gambling purposes, and is stored securely subject to applicable data protection laws.
• Users can exercise their data rights by contacting support@888-nz.com.

Regional Compliance Note: Data transfers outside NZ are safeguarded by adequate legal mechanisms in line with international standards.

Changes to Terms

OBSERVE: Users must be notified of material changes to protect consumer rights in NZ.

1. Notification Procedure: The Operator will notify Users of any material changes to these Terms via email and/or a prominent banner on 888-nz.com at least 7 days prior to the effective date of the changes.
2. User Rights: If a User does not agree to the updated Terms, the User may discontinue use of the website and request Account closure before the changes take effect.
3. Continued Use: Continuing to use 888-nz.com after the effective date constitutes acceptance of the revised Terms.
4. Regional Compliance Note: Change procedures are designed to comply with NZ consumer protection law and ensure transparency.

Termination & Suspension

OBSERVE: Clear rules for account closure and refund are required by NZ law and to meet AML obligations.

1. Grounds for Termination/Suspension:
   • Breach of these Terms, fraudulent activity, provision of false information, or regulatory requirements may result in Account suspension or closure.
   • Self-exclusion requests or evidence of problem gambling will result in immediate suspension in line with responsible gambling policies.
2. Procedure:
   • The Operator will notify Users by email of the suspension or closure, stating reasons and providing instructions for withdrawal of any remaining funds, subject to KYC checks.
   • Any pending Bets or Bonuses may be voided at the Operator's discretion where rules have been violated.
3. Refunds: Subject to compliance with applicable law and successful verification, Users may withdraw their remaining Account balance at the time of closure.
4. Regional Compliance Note: Account closures are managed in accordance with NZ's Gambling Act, AML/CFT Act, and responsible gambling regulations.

Governing Law & Jurisdiction

OBSERVE: Dispute resolution must comply with NZ, Malta, and Gibraltar requirements due to Operator's licensing structure.

• Applicable Law: These Terms are governed by the laws of New Zealand, except where superseded by the laws of Malta or Gibraltar as dictated by the Operator's licensing arrangements.
• Jurisdiction: Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand. Where the dispute relates to services operated under a Malta Gaming Authority license, the courts of Malta shall have concurrent jurisdiction.
• Dispute Resolution: Users may seek resolution through the Operator's internal complaints process (support@888-nz.com). Unresolved disputes may be referred to the Alternative Dispute Resolution provider eCOGRA (submit dispute) or the Malta Gaming Authority.
• Regional Compliance Note: Nothing in these Terms limits statutory rights under NZ law.

Contact Information

OBSERVE: Full, transparent contact details are required under NZ and EU law for consumer protection.

• General and Legal Enquiries: info@888-nz.com
• Customer Support: support@888-nz.com
• Press: press@888-nz.com
• HR: hr@888-nz.com
• Website: 888-nz.com
• Headquarters: 601-701 Europort, Gibraltar, GX11 1AA
• Regional Offices:
  • Malta: Virtual Digital Services Limited, Level 7, Tagliaferro Business Centre, 14 High Street, Sliema SLM 1549, Malta
  • UK: 888 UK Limited, Suite 601-701 Europort, Gibraltar, GX11 1AA
• Regulatory Authority Contacts:
  • Malta Gaming Authority: mga.org.mt
  • eCOGRA ADR Provider: ecogra.org
  • Problem Gambling Foundation NZ: pgf.nz

Regional Compliance Note: All correspondence should include your Account ID for prompt assistance.